I can't see the panel
Press the show/hide shortcut (⌘⇧H on Mac, Ctrl+Shift+H on Windows), or click the menu-bar / tray icon and choose Show overlay. If it is visible but you can't click it, click-through is on: press ⌘⇧P / Ctrl+Shift+P to turn it off.
The microphone doesn't work
Allow microphone access. On Mac: System Settings → Privacy & Security → Microphone → turn on NoTells. On Windows: Settings → Privacy & security → Microphone → allow desktop apps. Then try again. If you're on Windows remember Ctrl+Shift+A is a toggle: press once to start, press again to send.
Chat says to add an OpenAI key
Open the Chat tab, click the key icon, paste your key (it starts with sk-) and Save. The key is stored only on this computer. Your OpenAI account needs available credit for answers to work.
Chat answers don't use what I wrote in Brief or Notes
Brief and Notes are read automatically on every question. Check you picked the right mode (Interview for interviews; Lecture is the default and answers like an academic), and that the Brief has real details such as your role, stack and the questions you expect.
The panel shows up in my recording
Look at the record icon in the header and the footer: if it says “IN CAPTURE”, the panel is deliberately visible. Click the icon (or turn off “Show in recordings” in the sliders menu) to hide it again. On Windows, hiding needs Windows 10 version 2004 or later. A physical camera pointed at your screen, or a hardware capture card, can't be blocked, so always do a short test recording first.
A shortcut does nothing
Another app may already use that combination. The same actions are available from the buttons on the panel and from the menu-bar / tray menu.
I see “Your free trial has ended” or “Your plan has ended”
The app locks until you add time. Click Buy a plan, choose a package, pay and upload your slip. After it's approved, press “I've paid — check again” (the app also re-checks every minute).
“Your account is blocked”
The administrator has paused the account. Press Contact support to email us, and we'll help you restore it.
My Mac or Windows PC warns about the app
The apps are not yet signed with a paid developer certificate, so both systems ask you to confirm the first time. On Mac: System Settings → Privacy & Security → Open Anyway. On Windows SmartScreen: More info → Run anyway. Step-by-step instructions are in the Install section above.